Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.  All returns are in store credit.  A 20% restocking fee may be applied to any return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jay.norton@henhousespencer.com. Please note that returns will need to be sent to the following address: 403 Grand Avenue, Spencer, IA 51301 US

If your return is accepted, you will be responsible for sending the item back to the store or returning it in person. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at jay.norton@henhousespencer.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, seasonal items, or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Refunds are all in the form of in store credit and can be redeemed online or in person within the store.  If approved, you’ll be automatically refunded via a credit memo slip.
If more than 15 business days have passed since we’ve approved your return, please contact us at jay.norton@henhousespencer.com.